Ernest Hanni has a rather unique perspective on the collision business. That’s because he has been a body shop owner in San Francisco since 1935. According to Hanni, the three biggest problems with the industry in 1971 are; enough qualified body men, the ability for independent shops to buy parts at competitive prices (compared to dealer-owned shops), and the need for more shops to become involved with industry associations to make the industry a better place. Fast forward another 48 years to 2019. Dealer parts pricing structure is no longer an issue, the other two remain.
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