Sneak Peek

Here is a sneak-peek at the book’s contents:

Chapter 1: Pre-1900

Highlights:

  • Earliest traffic accidents
  • Early advances in safety
  • Early history of several currently-operating collision industry businesses
  • Profile: The oldest body shop in America

Chapter 2: 1900-1909

Highlights:

  • The age of personal mechanics
  • The birth of metropolitan auto repair
  • Bicycles fade out, automobiles fade in
  • The auto industry begins to take shape

Chapter 3: 1910-1919

Highlights:

  • Wanted: People with mechanical knowledge
  • Bad roads cause wrinkled fenders
  • More automotive service companies are born, others evolve
  • Birth of the towing industry
  • Shop profiles

Chapter 4: 1920-1929

Highlights:

  • Expansion of the automobile in American society
  • Expansion of automotive color
  • Automotive paint technology advances
  • Cars and the repair industry become more sophisticated
  • Technician training
  • Birth of vocational training
  • Standardizing repair costs
  • Shop profiles

Chapter 5: 1930-1939

Highlights:

  • Collision repair begins to emerge as an industry
  • The replacement parts industry emerges
  • Driver training schools emerge
  • State Farm looks at loss costs for the first time
  • DuPont gets some bad press
  • Mitchell manuals get a boost

Chapter 6: 1940-1949

Highlights:

  • Collision industry suppliers contribute to the war effort
  • Refinish technology advances
  • Auto body associations emerge
  • A lack of professionalism
  • Early DRP agreements
  • Sikkens comes under fire
  • State Farm becomes the largest auto insurer in the US
  • Shop profiles

Chapter 7: 1950-1959

Highlights:

  • An emerging collision industry becomes safety-conscious
  • Shops begin discounting labor and parts to insurers
  • Air bags emerge
  • The precursor to the Automotive Service Association (ASA) is founded
  • Plastic body filler is invented
  • OE parts discounts become an issue
  • Shop profiles

Chapter 8: 1960-1969

Highlights:

  • Three key elements of change
  • Collision associations gain strength
  • The $29.95 paint job
  • Some shop owners bail-out
  • Shops begin to look at efficiency
  • The collision industry trade magazine emerges
  • The nation’s vehicle mix change
  • Paint technology changes
  • Insurance companies become insolvent
  • A low public opinion of the industry persists
  • The advent of re-chromed bumpers
  • The technician shortage
  • Technician certification
  • The 1963 Consent Decree

 Chapter 9: 1970-1979

Highlights:

  • Repairing cars in the Wild West
  • Infamous used-car repairs
  • Franchised shops emerge
  • Dukes of Hazzards
  • Auto body associations gain prominence
  • The Age of Certification begins
  • I-CAR is founded
  • The Northeast Trade Show is founded
  • OE’s become their own worst enemy
  • The high cost of auto repair
  • Shop profiles

Chapter 10: 1980-1989

Highlights:

  • The dawn of the unibody
  • Spray booths gain importance
  • Birth of computers
  • Dawn of business management for shops
  • Rolling toolboxes
  • Shop franchising
  • Patch panels and CAPA
  • The advent of ARMS
  • History of the Automotive Management Institute
  • Expansion of the collision industry media
  • SCRS is founded
  • CIC is founded
  • NACE holds its first show
  • PBE jobbers emerge
  • The salvage industry gains prominence
  • The friction begins
  • A major turning point for the industry

Chapter 11: 1990-1999

 Highlights:

  • The internet emerges
  • Computerizations
  • Continued dearth of technicians
  • Shop Licensing
  • CIECA emerges
  • Morphing magazines
  • The DRP honeymoon ends
  • State Farm and Service First
  • Paint company shop improvement programs
  • Diminished value emerges
  • NACE – The beginning of the end
  • Early MSO’s
  • The Y2K Armageddon
  • The National Auto Body Council is founded
  • Emergence of aftermarket parts
  • Emergence of Post Repair Inspectors

Chapter 12: 2000-2009

 Highlights:

  • OE’s in the 21st century
  • A shrinking, more sophisticated market
  • Standards under fire
  • Dealer shops – from better to worse
  • The birth of the DEG
  • A sputtering economy
  • The industry becomes more engaged with the internet
  • Litigation abounds
  • To DRP or not to DRP – That is the question
  • Diminished value revisited
  • Avery VS State Farm
  • NACE problems come to a head

Chapter 13: 2010 – 2015

 Highlights:

  • Smart phones and connectivity
  • Dealer shops fall behind
  • Collision avoidance systems abound
  • Less accidents – more shop shrinkage
  • Aluminum and advanced materials
  • The changing role of the windshield
  • An airbag crisis
  • Safer Cars – Fewer deaths
  • OE certification programs abound
  • The Ford F150 – a game changer
  • The insurance industry in the 21st century
  • NACE and the saga of the collision industry trade shows
  • The new age of parts procurement
  • Autonomous vehicles move closer to reality